Contact Us

Getting assistance at Rollero is simple and efficient. Our dedicated support team is available to help Australian players with any questions or issues that may arise. Whether it’s a query about a pokie, a bonus enquiry, or assistance with a payment, there are several ways to get the help needed. The team at the Rollero online casino is committed to providing timely and effective support to ensure a smooth gaming experience for everyone.

How to Get in Touch

Players have multiple options to reach the support staff. Each channel is designed to handle different types of enquiries, ensuring that every player receives the appropriate assistance. The primary methods are available around the clock, providing reliable support whenever it is required.

Live Chat

The quickest way to receive help is through the Live Chat feature. This service is available 24/7 and provides instant responses from a customer service agent. It’s the ideal option for urgent matters, such as deposit issues or questions about active promotions. The live chat widget can be found easily on the website interface.

Email Support

For less urgent matters or more detailed enquiries, players can send an email to support@rollero.com. This channel is perfect for submitting documents for verification or for questions that require a detailed explanation. The support team aims to respond to all email enquiries within 24 hours.

VIP Player Support

Dedicated players who are part of the VIP program have access to exclusive support channels. This includes a personal VIP account manager and direct contact options like a dedicated email at vip@rollero.com or a private contact form. These services offer a more personalised and expedited support experience.

Before Reaching Out

To find a quick solution, it may be helpful to check other resources first. Many common questions regarding account management, bonuses, and game rules are answered in the Frequently Asked Questions (FAQ) section or the terms and conditions page. Reviewing these documents can often provide an immediate answer. For more information on how data is managed, please see the Rollero privacy policy.