Privacy Policy

This Privacy Policy outlines how Rollero collects, uses, maintains, and discloses information gathered from users of the website. This policy applies to the site and all products and services offered by the platform. We are committed to protecting the privacy of personal information and ensuring that all data is handled in accordance with applicable data protection laws in Australia. At Rollero online casino, we take data protection seriously to provide a secure gaming environment. Information about our commitment to player welfare can be found in the Rollero responsible gambling section.

Information We Collect

To provide our services, we may collect various types of information from players. This data is essential for account management, security, and regulatory compliance. The information is gathered during registration, verification, and general use of the platform.

Personal Identification Information: This includes details such as a person’s name, email address, and phone number provided during account creation.
Verification Documents: To comply with Know Your Customer (KYC) requirements, we collect copies of government-issued identification like a passport or driver’s license, and proof of address like a recent utility bill or bank statement.
Transaction Data: We collect details related to deposits and withdrawals, including payment method information for services like Visa, Mastercard, and cryptocurrency wallets.
Technical and Usage Data: Information about how the service is accessed and used, including IP address, browser type, and gameplay activity, is collected to improve the platform’s functionality and security.

How We Use Collected Information

The information collected serves several key purposes, all aimed at delivering a secure and personalised gaming experience. We process this data based on legitimate interest and legal obligations.

Primarily, the data is used to manage player accounts, process financial transactions, and provide customer support. It is also vital for verifying identity to prevent fraud and comply with anti-money laundering regulations stipulated by our licensing authorities. Furthermore, we may use aggregated, non-personal data to analyse trends and improve our game offerings and promotional activities. Players may receive marketing communications, which they can opt out of at any time.

We do not sell, trade, or rent personal identification information to others. However, we may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above. Information may be disclosed to third parties under specific circumstances:

Payment Service Providers: To facilitate secure deposits and withdrawals.
Game Providers: To ensure the correct settlement of wagers and winnings.
Regulatory Authorities: When required by law or as part of our licensing obligations.

Data Security

Protecting player information is a top priority. We implement robust data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of personal information, usernames, passwords, and transaction data. All sensitive data is transmitted using SSL encryption technology, and our systems are regularly monitored for vulnerabilities.

Player Rights and Choices

Players have several rights concerning their personal data. Individuals have the right to access the personal information we hold about them and to request that any incorrect information be updated. Subject to our legal and regulatory retention obligations, a player may also request the deletion of their personal data. Additionally, all players have the right to opt out of receiving promotional emails and communications by following the unsubscribe instructions included in each email.

Changes to This Privacy Policy

Rollero has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. Acknowledging and agreeing that it is a personal responsibility to review this policy periodically is part of using the service.

Contacting Us

If there are any questions about this Privacy Policy, the practices of this site, or dealings with this site, please contact us via our support channels. Our primary contact for privacy-related inquiries is our support team, available at support@rollero.com.